Privacy Policy

Last updated: March 8, 2026

DirectAdminHosting.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and hosting services.

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, phone number, billing address)
• Purchase a hosting plan or domain (payment information processed securely via Stripe)
• Contact our support team (ticket content, email correspondence)
• Use our website (IP address, browser type, pages visited)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process transactions and send billing-related communications
• Respond to support requests and provide customer service
• Send important service updates and technical notices
• Detect and prevent fraud or abuse

3. Payment Information

We use Stripe to process payments. Your credit card details are never stored on our servers. Stripe handles all payment data in compliance with PCI DSS standards. For more information, see Stripe's Privacy Policy.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. If you cancel your account, we retain basic records for up to 12 months for legal and accounting purposes, after which they are permanently deleted.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, firewalls, and regular security updates to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Third-Party Services

We may use third-party services for:

• Payment processing: Stripe
• Domain registration: Our registrar partners
• Email delivery: For transactional emails and notifications

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

7. Cookies

Our website uses essential cookies to maintain your session and remember your login status. We do not use tracking cookies or third-party advertising cookies.

8. Your Rights

You have the right to:

• Access and update your personal information through your client portal
• Request deletion of your account and associated data
• Opt out of non-essential communications

9. Canadian Privacy Law (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You may contact us to make a formal privacy request.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us via our support portal.