SiteLock
Direct Admin Hosting

Knowledgebase  //  Do you offer 24/7 technical support?  Print this Article

Yes, we offer 24/7 technical support through our ticket system. If at any time there are any problems with your accounts, simply open a support ticket and a customer support representative will get back to you quite promptly. You can either access the helpdesk directly, or reach us by e-mailing support [at] directadminhosting.com (treat it as a regular email).

Emergency Phone Support:
Should, in an extreme case, our helpdesk be unavailable, then you will be able to call the toll-free number 1-888-630-1220 for help. Please be aware that there is a $25 charge for all non-essential (non-emergency) support issues.

Was this answer helpful?

Related Articles

What is a control panel?

The control panel is an essential part of any web hosting account. You wouldn't be able to do very much without some sort of control panel -- even just a basic one.Among the most widely used web...


Are there any banned scripts?

Currently the following scripts, content or activities are not allowed on our servers: UltimateBBS (all versions), Ikonboard (all versions) IRC Scripts/Bots, IRC Egg Drops Proxy Servers, Proxy...


Do you offer a money-back guarantee?

We offer a 30 day money-back guarantee should you not be completely satisfied with your account. For full details, please refer to our Terms Of Service (TOS). The 30 day money back guarantee is for...


Can I host adult content?

Yes, you are allowed to host legal adult content on our servers, under the condition that the content is legal under United States and Canadian Laws. We would ask as a courtesy that you open a...


Are there any hidden costs?

No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat...